Veterinary Receptionist - DEVON
We have an exciting opportunity for an enthusiastic and passionate Veterinary Receptionist to join our inclusive team here at Optivet Referrals.
Optivet Referrals is an independent specialist referral hospital, with specialists in ophthalmology, surgery, internal medicine and anaesthesia. We aim to provide exceptional clinical and customer care in all disciplines. Based in Dartington, Devon, our practice has the latest equipment and facilities to help provide the essential care our patients need.
We are aligned around a set of core values which help us to deliver outstanding care to our patients and their owners. We are also currently undergoing an investor in the environment accreditation to help reduce our carbon usage.
About the role
This is a permanent part-time position working 30 hours per week across 5 days, The working pattern is:
· One week 08:00- 14:30 (with 30mins unpaid break) alternating with
· One week 12:30-19:00 (with 30mins unpaid break)
The role consists of answering calls, booking appointments, greeting clients, liaising with the team, processing payments and accurately recording information. (Full job description available on request)
About you
To succeed in this role, you must be dynamic, well organised with exceptional attention to detail. You must be able to show empathy and work in a fast-paced environment, whilst remaining calm and demonstrating exemplary team-working skills.
Above all, you must be passionate about providing a high standard and quality of care to our patients and clients.
In addition:
· Proven strong and effective verbal communication techniques both on the telephone and face to-face.
· Demonstrates a professional level of English language when sending out written communication.
· Understand the ethical requirements of a referral veterinary practice.
· Strong computer skills.
· Experience in a similar role is preferable but not essential
Our package
· Starting Base salary £18,000pa based on 30 hours (£24,000 FTE) (experience dependant, reviewed after successful probation)
· 25 days holiday plus Bank Holidays (pro rata for part time employees) (we also allow an extra 5 days for length of service).
· Extra day off for your birthday
· Private health care
· SMART pension
· Free onsite parking
· Pet insurance contribution
Email emma.phillips@optivet.com if you'd like to know more, or to apply for the role.
Are you interested in learning more about Optivet?
Whether you are a budding veterinary nurse, a training veterinarian, or just starting out on your animal care journey, we can provide work experience and shadowing opportunities for you at our main hospital in Havant.
Please contact our education and development officer for more details at learning@optivet.com